Privacy policy
Last updated: 30 October 2026
This privacy policy explains how PT Sumber Sejahtera Audiotama ("Venom", "we") collects, uses and protects your personal data when you visit or shop at venom-shop.com. We process personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP).
Who we are
PT Sumber Sejahtera Audiotama, the company behind Venom Audio, Venom Gear and Venom Purple.
Jl. Pluit Barat Raya No. 11A, RT.17/RW.4, Pluit, Penjaringan, North Jakarta, DKI Jakarta 14450, Indonesia
WhatsApp/phone: +62 813-1900-8878
Email: support@venomania.com
Data we collect
- When you order: name, phone number, email address, shipping and billing address, and the products you buy.
- When you pay: payments are processed by our payment partner, Midtrans. We receive the payment status, not your full card number or e-wallet login.
- When you contact us or register a warranty: the details you give us, such as your name, phone number, product, proof of purchase and messages.
- When you browse: technical data such as IP address, browser and device type, and cookies the store needs to work (for example, to keep your cart and secure checkout).
Why we use it
- To process, ship and deliver your order, and to send order and shipping updates.
- To answer your questions and handle returns and warranty claims.
- To keep the store secure and prevent fraud.
- To meet legal obligations, such as tax and accounting records.
- To send promotions, only if you have agreed to receive them. You can stop them at any time.
We process your data on the basis of our contract with you (your order), your consent, our legal obligations, and our legitimate interest in running a secure store, as permitted by UU PDP.
Who we share it with
- Shopify, the platform that runs our store. Shopify stores and processes data on servers outside Indonesia.
- Midtrans, for payment processing.
- Biteship and courier partners, to calculate shipping rates and deliver your order.
- WhatsApp, when you choose to chat with us there.
- Government authorities, only when required by law.
We do not sell your personal data.
Transfers outside Indonesia
Because our store runs on Shopify, your data is processed and stored on servers outside Indonesia. Shopify protects this data under its own privacy and security commitments.
How long we keep it
We keep personal data only as long as needed for the purposes above. Order and transaction records are kept for the period required by Indonesian tax and accounting law. Warranty records are kept at least as long as the warranty runs.
How we protect it
Our store uses encrypted connections (HTTPS). Access to customer data is limited to staff who need it to serve you. Card payments are handled by our payment partner, so card details never pass through our systems.
Your rights
Under UU PDP, you have the right to:
- know what personal data we hold about you and why;
- get a copy of your data;
- correct or update your data;
- ask us to stop processing, delete or destroy your data, unless we must keep it by law;
- withdraw your consent at any time;
- object to decisions based only on automated processing;
- claim compensation if we violate your personal data protection rights.
To use these rights, contact us by WhatsApp or email. We will respond within the time required by law.
Data breaches
If a breach affects your personal data, we will notify you and the relevant authority in writing no later than 3 x 24 hours after we become aware of it, as required by UU PDP.
Children
Our store is intended for adults. If you are under 18, please shop with the consent and help of a parent or guardian.
Changes to this policy
We may update this policy. The latest version is always on this page, with the date it was last updated.